We Care Support

Account Management 13

• I can't log in to my EduBridge account
• How do I login?
• I followed the procedure, but I can’t still login.
• Ohh no!! I forgot my password. Can someone help? / I want to reset my password.
• I can't verify my email

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Enrollment 11

• You have excited me, how can I enroll in a Course?
• A course I enrolled in is missing from my account
• How do I find the right course to take?
• Where can I find courses to enroll?
• Do I have the option to unenroll from a course?

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Training 7

• What are the different modes of learning with E-ON?
• What do you mean by Learn at the Academy?
• What if I don’t complete the modules within the time frame?
• Do I get a certificate for Learn by Yourself courses?
• Why am I not eligible for Learn at the Academy courses?

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Do Select Assessments 21

• Q1. Which operating system is supported by DoSelect platform to give assessment?
• Q2. Can I give the Do Select assessment on my mobile phone?
• Q3. I am unable to view my questions after starting the test on Do Select?
• Q4. I have submitted my coding test and I have scored “0”?
• Q5. What is the method of giving the coding test?

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DashBoard 8

• What is the My Resource Section?
• What is the My Resume Section?
• What is the My Documents Section?
• What is the My Jobs Section?
• Will I get any material in this option, if I register for Learn by Yourself courses?

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Payment & Refunds 6

• How do I make payment?
• Where can I check my Payment Receipts?
• What are the Payment Methods?
• Payment not reflecting what should I do? / While making a payment an error appeared and payment failed.
• How do I redeem a coupon while purchasing a course?

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EMI 16

• How to apply for EMI?
• Who is eligible to be EMI applicant?
• What are the mandatory documents required for EMI process?
• What should I submit as employment proof if I am salaried?
• What should I submit if I have recently joined my job and have not received my first salary yet?

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Course & Certificates 17

• How do I join live classes?
• How can I continue another course or trainings?
• Do I get lifetime access to the course even after I complete a course?
• If a course is purchased in the sale, will the content be different from a regular fresh course?
• Can I access my course on my mobile phone?

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Assessments 6

• How can I take assessments?
• I am not able to view my Assessment questions?
• I am not able to submit my Assessment?
• How can I set deadline to Assessments?
• Where can I check my Assessment scores?

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Placements 9

• What is the Placement criteria?
• When can I get the placement assistance?
• Where can I check my Placement Options?
• How can I upload my offer letter/ Placement document?
• Will I get Job assistance for Learn by Yourself courses?

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Refer n Earn 9

• What is the EduBridge VIP club?
• How can I join or become a member of the VIP club?
• How does the Refer & Earn process work?
• How much can I earn when I refer my friends?
• How many students can I refer at one go?

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EduBridge Policies 1

• A community response to COVID-19

Learn & Earn 12

• What are the benefits of Learn & Earn for me?
• How does it compare with other payment models?
• How much scholarship, will I receive?
• How do I receive the scholarship amount?
• Am I eligible for receiving the scholarship?

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